** The Royal Mail industrial action is not effecting our party orders, we use a nationwide courier service for all our deliveries **
We have a dedicated team in our packing department and we pride ourselves on a speedy and efficient service. We've even been known to work through the night when it was High Schol premier night on the Disney Channel - there were so many parties!
Fun in a box, charge postage and packing for anywhere in the UK at a flat rate of only normally £4.95 per box. We normally despatch your order normally within 7 working days, please let us know the date of your party so we can check stock availability and confirm we can send your party order in time. When you arrive in checkout you will be given the option of our standard delivery or an express service, express delivery is an extra £5.
You can call us on 01277 233778 or email us at shop@highschoolmusicalparty.co.uk.
All our orders are despatched via a secure delivery system, and will require signature upon receipt, there is an option to change the delivery address to a friend or relative or even a work address if that's easer for you. Once your order is received you are able to login to your account and check the progress of your order, we keep you informed via email, and use Royal Mail recorded delivery services to despatch our orders or if necessary Interlink Couriers, both have a nationwide depots and sorting offices so hopefully you won't have to go far if you miss your delivery!
We process our credit card payments via PROTX and PAYPAL. Once in checkout our website is fully secure. If you wish to pay over the telephone please do give us a call and we will happily process your card for you. You will not loose the contents of your shopping cart if you have created an account with us and the process should not take longer than a few minutes. Your transaction will show as FUN IN A BOX on your credit card statement.
If you wish to place an order to be despatched overseas, please contact customer services on 01277 233778 before placing your order for delivery costs. Failure to do this will result in your payment being voided and your order being canceled.
On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at info@funpartysupplies.co.uk in the 1st instance for further information. All faulty products offer a money back guarantee. Under the UK's distance selling regulations you have a 7 day 'cooling off' period when you may return an item in it's original condition if you no longer require it*. It is however your responsibility to return the item in perfect and saleable condition and at your own cost. We will then arrange to refund your credit card for the item returned minus any P & P costs as these are non-refundable. Any returns after 7 days, will not be refunded, however we will happily offer a credit to your account for future purchases.
*Please note we do not refund or exchange on personalised products which are made to order. If you have any questions concerning returns, then just give us a call on 01277 233778 or email us at shop@highschoolmusicalparty.co.uk
